Shep Hyken has worked with companies and organizations renowned for building loyal relationships with their customers and employees for decades.
His in-depth focus allows him to assess what’s really happening at the best organizations and how to fix what isn’t working.
His books have been read by millions, and his articles have been featured in hundreds of publications.
He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back.
